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EVEREST VOICE
Why Life-Sciences Companies Need to Change How They Outsource to Create Greater Value: Despite all of the industry hoopla regarding the growth of life-sciences outsourcing, only a small set of life-sciences organizations truly engage in outsourcing. Traditionally, these companies adopted a contracting model for staff augmentation for their clinical drug testing. Read why they must adopt an outsourcing model to create value.
EDITOR'S CORNER
Steve Stubitz of HP: Steve Stubitz leads HP’s BPO business for the Americas. He explains why the lessons of Jerry McGuire resonate and suppliers need to send the A-team on every transition. Read his take on what’s up with BPO.
FOCUS ON: Airlines
Outsourcing Helps Legacy Air Carriers Fly Back to Profitability: Outsourcing has been one of the most important factors in the industry turnaround, providing an opportunity to remove large amounts of fixed cost while drawing on the expertise of the outsourcer to update the airline's technology base. Read why airlines are outsourcing important business processes.
FOCUS ON: IT
ISP Partners with Remote Content Provider to Enhance the Country's Food Chain: Today farmers can harvest the information they need for their agribusinesses using an unlikely resource, their Internet Service Provider (ISP), who partnered with an ASP to grow a useful portal.
The Retail Issue
FOCUS ON: E-commerce
Retail E-Commerce No Longer a Diamond in the Rough: All studies indicate e-commerce is booming and online innovation is on the rise. Here are some ways that outsourcing facilitates retailers' ability to capture more market share.
FOCUS ON: HR
Outsourcing Provider Helps Pep Boys Double Key Managers Quickly, Affordably: Pep Boys had to double its regional managers virtually overnight. The company wanted to promote from within but had no systematic way to locate the employees who might be good candidates. Outsourcing solved the problem.
FOCUS ON: Supply Chain
How Leading Retailers Achieve Vendor Performance Management and Compliance Optimization: Most retailers lack the ability to efficiently process their vendor-performance information into knowledge that allows them to avoid or recover unnecessary costs from inaccurate shipments. However, there's an outsourced solution that brings visibility into vendor operations, creating huge competitive advantage. Read what it did for Gottschalks and other retailers.
FOCUS ON: Software-as-a-Service
SaaS Provider Helps Make PETCO's Supply Chain the Cat's Whiskers: Managing an extensive product line to quickly serve owners of everything from Abyssinian cats to Zebra fish is a tall order for PETCO. It turned to Software-as-a-Service to update its supply chain. Now it’s both reliable and fast.
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