|
EVEREST VOICE
Offshoring Infrastructure Services.....The Next Big Thing!: Cost reduction has been a driver for decades in the IT infrastructure space. Today suppliers have taken remote management one step further and introduced offshore into the solution. Frank Usher explains how to do it right to capture the most savings.
FOCUS ON: IT
New IBM Research Quantifies the Long-Term Impact of IT Outsourcing on Three Business Metrics: A new IBM study found companies that outsourced IT outperformed their peers on three key business metrics. Here's why.
Retail Outsourcing
FOCUS ON: Web Branding
Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand: Elvis Presley Enterprises is counting on its supplier's online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.
FOCUS ON: CRM Analytics
High Stakes: Web Site Customer Experiences:
How can retailers know how well they are serving the needs of the customers coming to their Web sites? Read about an outsourcing solution that gives retailers in-depth competitive intelligence for their online business.
FOCUS ON: Payment Transactions
Why Outsourcing Retail Payment Transactions is Hot: Companies are outsourcing their payment transactions for reasons other than costs and efficiencies. Find out how this could create opportunities for customer retention and acquisition.
FOCUS ON: Europe
Outsourcing Pushes French Retailer's Web Music Presence to the Top of the Charts: FNAC has been selling music on the Web since the early 1990s. But its site was as up-to-date as a vinyl 45. So it turned to an outsourcer to teach it the latest.
FOCUS ON: Small-to-Medium Businesses
Start Up Starts Up Quickly by Outsourcing Its CRM: A start up needed a call-handling process that could route calls based on the skill and availability of the next agent without regard to geography. Outsourcing solved the challenge.
|
