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Benchmarking: Bane or Benefit?: Peter Bendor-Samuel, president of Everest Software Corp., explains what is driving this development and how benchmarking can be used most effectively.

Benchmarking: A "Sanity Check": In an interview with InfoServer, Caz Matthews talks about the procedure and the benefits their benchmarking yielded.

Benchmarking and the Vendor: Take a look at the benefits of outsourcing to the vendor and factors that should be considered for an accurate comparison of costs.

The When and Why of Benchmarking: What is a fair deal for both parties in an outsourcing relationship?

Benchmarking Begins with the Contract: To negotiate benchmarking contract provisions effectively, customers should understand the typical terms used. Attorney Bill Deckelman explains who does what...and when.

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