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Welcome to the 13th annual Outsourcing Center Outsourcing Excellence Awards. These "Oscars of Outsourcing" showcase the top outsourcing relationships in the world. The program continues to be the only one that brings together buyers and suppliers to celebrate the mutual success and business value they achieved through their outsourcing relationship. Our panel of six independent judges selected nine relationships that best represent the hard work of making these relationships work because outsourcing can be challenging and complex. Here are their stories.
How Outsourced IT Provided Wireless for the Citizens, Cut the Crime Rate, and Helped Minneapolis During a Crisis
This relationship captured the best in show award because it demonstrated excellence in partnering while revamping the city’s IT infrastructure, including installing a city-wide Wi-Fi network. This new infrastructure played a crucial role in the city’s swift response to the I-35 bridge collapse and the success of the Republican National Convention when the entire nation was watching.
How an SMB Helped GSA Combine 39 Contracts into One and Adopt Commercial Standards
When Catapult entered the scene, the GSA had 39 vendors, 12 versions of its e-mail client, and 15 help desks. Each of the 11 regional offices provided its own IT infrastructure services with differing data security standards. Today, GSA has one IT contract and a consolidated infrastructure. Plus, outsourcing has saved American taxpayers $15 million a year.
How Process Rigor Helped Sun Microsystems Innovate
During the transition CSC had to move 55 percent of Sun’s application development offshore, hire 450 employees in India during a national boom, and build two data centers in 60 days. Sun Microsystems expected CSC to produce immediate productivity gains with 42 fewer people, maintain service to 35,000 Sun employees, and support 600 applications. Here’s why it worked.
How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work
Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope.
How Outsourcing Helped a Utilities Company Save $16 Million While Lowering Security Risk, Improving Client Satisfaction, and Flexibly Working through an Extremely Challenging Acquisition
PSEG wanted to increase value on IT spend and tasked CompuCom with providing end-user support services to more than 11,000 users across 85 locations. They’ve worked flexibly together to ensure their interests remain aligned in developing solutions that increase productivity and decrease down time. Within three years, PSEG realized $16 million in IT services cost savings.
A Tale of Three Hurricanes: Transforming IT So Even a Congressman Notices
Springhill Medical Center hired Eclipsys to overhaul its IT. Medication errors fell 80 percent and infection rates fell by two-thirds. ER customer satisfaction soared from 11 to 92 percent. System availability went from 56 to 99.999 percent. And the new electronic medical records helped the Alabama hospital weather Hurricane Katrina.
How Financial Incentives Encouraged the Revenue Cycle Staff to Bring in Extra Millions
Northern Arizona Healthcare wanted to become one of the top three hospitals in Arizona. Today its executives believe it is as good as any hospital in America. Its new IT system provides easy-to-access, real-time data for its medical staff. The hospital established a $1 million annual bonus if Perot Systems met four stringent financial criteria in its revenue cycle work.
Early HRO Adopter Adjusts to Change and Strengthens Provider Relationship
Prudential Financial realized it had to run HR like a business when it prepared to go public. Whenever there is a business challenge, the two partners use a technique they learned from transition: select one executive from each company to craft a solution together. And Prudential helps Hewitt learn how its new products will work in the real world.
How Accenture Maintained Business as Usual While Rearranging Everything Else
South West Water provides water and sewage to 1.6 million customers in the U.K. During the transition, South West Water was adamant that anything other than business as usual was completely unacceptable — even though Accenture was implementing new processes and shipping work across the globe. The result: Complaints about billing are down by 20 percent.
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