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ITO Market Update: ADM Partnerships - Moving Beyond Labor Arbitrage
Managing Outsourced IT with ITIL ITSM
Trend Report: Challenges in Adopting Service-Oriented Architecture
Outsourcing for Business Growth
Making Transformation Work
Consolidation in the Utility Industry
Improving Merger Success through Outsourcing
Seven Action Steps to Achieve HRO Quality
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FOCUS ON: HR
CVS Benefits by Outsourcing the Administration of Workforce Tax-Credit Programs: CVS/pharmacy, the largest in America, is aggressively expanding its footprint. CVS meets its need for employees by utilizing federal and state Welfare-to-Work programs that help put people back to work. Its HR department outsources the management of these government programs so it can concentrate on hiring and training.
FOCUS ON: Manufacturing
Hosted ERP Suites Improve Front- and Back-Office Operations, Yield Dramatic Cost Savings for Smaller Manufacturers: Since installed ERP systems are expensive, complex to deploy, and require dedicated IT resources to maintain, automating mission-critical systems for small manufacturers is a challenge. ProSoap found itself "concentrating so much on our servers that we couldn’t get on the phone enough to make sales calls." Outsourcing a hosted ERP solution solved the problem.
Real Estate Outsourcing Issue
FOCUS ON: IT
Evaluating Success in an Outsourcing Relationship: Many companies don't achieve the anticipated outcomes in their outsourcing initiatives because they don't take the right steps up front. Here's how the fifth-largest homebuilder in the United States built an outstanding outsourcing relationship that produced the outcomes the client wanted.
FOCUS ON: Mortgage Lenders
Mortgage Lender Saves 50 Percent on Staffing by Outsourcing Rekeying to India:
In 2005 the housing market was hot. Mortgage lenders received more applications than they could handle. But in Miami they were not getting motivated, dependable, high-quality staff to process mortgage applications and the attendant materials that accompanies them. Outsourcing to India expedited loans and eliminated mistakes.
FOCUS ON: Healthcare
Shared Services Providers Put Energy into Baxter Healthcare’s Facilities:
Baxter International found itself at the mercy of market forces in late 2003 as deregulation took over the energy industry. The fluctuations created financial pain. Fortunately, Baxter had the Rx close at hand: its longtime Facilities Management (FM) provider, CB Richard Ellis.
FOCUS ON: Relocation
Prudential Relocation Relocates Work to EMR in India to Create 24-Hour Operation to Please Clients: Many companies outsource relocation, a complicated and detail-ridden process, to experts like Prudential Real Estate and Relocation Services. What makes relocations tricky is keeping track of every company’s distinct relocation policy. To cut costs and improve efficiency, Prudential outsourced the process to EMR in India. But first, it had to explain to Indians what relocation was.
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