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EVEREST VOICE
The Power of a Corporate Governance Organization: Governance is never easy. But it's easiest when a buyer outsources just one process to one supplier. Things grow complicated when buyers add processes and/or suppliers. Drew Wright explains how an enterprise governance organization can help.
FOCUS ON: Canada
Westjet Lands Top Talent by Outsourcing: Westjet, Canada's largest low-cost airline, has grown 30-50 percent every year it has been in business. Outsourcing recruiting helped the airline keep up with its soaring staffing demands.
FOCUS ON: Offshore
Bulgaria: Eastern Europe's Newest Hot Spot: Bulgaria is boxing way above its weight. SAP is sending important IT work to its captive in Sofia. Did you know Bulgarian SAT scores rank second in the world? Read why North American and European companies are considering sending ADM work to Bulgaria.
Healthcare Issue
FOCUS ON: Payors
Why Your Health Insurer May Soon Be Your Bank: Healthcare costs are rising. Health savings accounts are one way to contain costs for both employees and employers. Unisys's Troy Sowers explains why this new tool is encouraging health insurance companies to buy banks and banks to buy health insurance companies.
FOCUS ON: Data Security
Huge Kaiser Fine Demonstrates Why Hospitals Are Outsourcing Their Data Security: Identity theft is one of the fastest growing global crimes. Hospitals store that kind of personal data in their networks-as well as patients' medical records. Read how outsourcing protects the data at a community hospital in Georgia.
FOCUS ON: Public Sector
Public/Private Outsourcing Program Improves Medicaid Services In Oregon: Outsourcing saved Oregon $6 million the first year it outsourced a portion of its Medicaid program. The state's return on investment: between $4.40-$4.80 for every dollar it sent to the supplier and healthier citizens.
FOCUS ON: CRM
Hospitals Need Nurses on the Floor, Not Answering the Phone: Why Hospitals Outsource CRM: At any given time of day, three ads for Cedars-Sinai Medical Center air on Los Angeles radio. The call to action is to phone a toll-free number. The hospital wants to make sure those calls are answered properly. So it outsourced its call center to a supplier specializing in healthcare.
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