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Slant on Success: Peter Bendor-Samuel discusses why a firm
foundation is more important than the structure that sits upon it.

Simplifying
Operations With A Single Integrator: Kris Brunk of Geon wants
to spend less time managing and more time on the business, so she is looking
for a single integrator.
Argosy
Casinos Hit the Jackpot: Dale Black of Argosy Casinos discusses
the company's best-in-class relationship with Arthur Andersen.

The Benefits
of Best-In-Class: Jim McAloon of Hewitt explains what it means
to be a best-in-class provider and why there will always be a niche for
their services.
An Integrator
With A Focus: Deirdre Wielgus of SCT explains why single integrators can provide more for their clients.

Moving
Towards Total-Solutions Outsourcing: Stephen T. Mclellan of
Merrill Lynch discusses the reasons why single integrators are squeezing
best-in-class providers right out of the market.

Single Integrator
or Best-In-Class: Weighing the Two Approaches: Attorney Richard
Raysman says there are no hard lines to whether best-in-class providers
or single integrators are better, but he has his ideas.

Moving
Through Europe With Dual Force: Jacky Ross of TASCO talks about
the formation of her company and its implications in the European market.

Identifying
Business Process Outsourcing And When it Emerged: Eric Blantz
of Dataquest defines BPO and discusses when it emerged.
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