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With OTC, the Sum is Greater than the Parts
Best Practices Approach to SOA Testing
Improving Quality in Business Process Outsourcing
Strategic levers to optimize your hr processes
Managing Quality In Customer-Driven Organizations
Electronic Health Records and Health Information Exchange: The Rx for an Ailing Healthcare System
Hire, better, faster.
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EDITOR'S CORNER
Starting a New Nearshore Supplier: A Conversation with Alejandro Graham, President, and Roger Pena, SVP and CIO, Accedo Technologies SA: In today’s economy, the majority of companies are cutting back to survive the downturn. But Alejandro Graham and Roger Pena are bucking the trend and starting a new company. Their BPO delivery center in Managua, Nicaragua, opens this month. Here is why they feel confident they will succeed.
WIPRO VOICE
Nine Ways to Cut Costs While Keeping the Lights On: A Conversation with Toshiharu Mogi, Group Head, Consulting Services - Member, Wipro Council for Industry Research: "It's no surprise a lot of clients want to rapidly and dramatically reduce their cost by 25 percent or more,” reports Dr. Toshiharu Mogi, group head, Consulting Services. Since capital is difficult to find, he says companies now seek an enterprise-wide solution to gain productivity improvements. He describes nine.
FOCUS ON: Service Provider Selection, Success Factors, Relationship Management
2009 Outsourcing Excellence Awards Data Reveal New Trends in Service Provider Qualities: Outsourcing Center studied 42 outsourcing relationships to determine success factors based on characteristics the buyers liked about their service providers. The study revealed some significant findings around which both buyers and providers may want to shift some focus.
EVEREST VOICE
Is Your Supplier Financially Stable? Here are Five Ways to Tell: It’s difficult to detect corporate fraud particularly when the senior leadership is colluding with external parties. Everest VP Rick Lucas reports buyers can beef up their due diligence for possible warning signs. Here are six things to consider.
FOCUS ON: Applications, Banking, Poland
Teaming with the Right Provider Enables Application Developer to be First to Market: Mitek Systems had a great idea: the applications developer wanted to turn camera phones into scanning devices so customers could make payments and deposit checks. However, the company lacked the internal staff to develop the application which had to work on four disparate systems. Outsourcing was the answer.
FOCUS ON: Manufacturing, China
U.S. Manufacturer Outsources to Chinese Supplier by Combining Product Lines to Achieve Volume: Fletcher-Terry felt pressure from lower-cost competitors just as its manufacturing costs were going up. It knew it had to outsource, but its manufacturing volumes were low. It struck a unique deal with iSUN; it consolidated several lines to generate the volumes its outsourcer required to preserve margins and keep costs down.
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