|
Guidebook - Evaluating the Business Impact of Oracle On Demand
HRO Innovation: Building Blocks to Derive Full Value
Service Oriented Architecture for Offering Outsourcing Solutions
Total Cost of Ownership: Analysis of a Global Service Desk
Leveraging Information Technology Infrastructure Library (ITIL®) Best Practices to Attain Organizational Maturity
Achieving Business Goals through Managed Services IT
Impact of Web 2.0 on Outsourcing
Undertaking Data-Protection Initiatives in Enterprise Systems
BPO: The Year Ahead- A Perspective on Evolving Worldwide Requirements
|
|
Editor’s Corner
Editor's Corner with CompuCom's John McKenna: John McKenna is chief strategy and services officer for CompuCom, a $1.7 billion IT service provider. The company currently manages more than 2.3 million seats; its help desk agents answer almost three million calls a year. McKenna discusses how to select an IT provider and create a successful ITO relationship.
FOCUS ON: IT and Telephony
Virtual Data Provider Securely Manages Law Firm's IT System: When an e-mail virus crippled Eskanos & Adler’s network for several days, the law firm realized it had to build a new network from the ground up. When consultants couldn’t solve the problem, it outsourced. Supplier AccessFlow solved the e-mail problem and improved the firm’s IT-managed telephone service. The result: outsourcing paid for itself the first year.
FOCUS ON: Manufacturing and Energy
Ocean Spray Saves $500,000 Annually by Outsourcing Energy Operations and Keeps the Regulators Happy: Ocean Spray was steamed. The steam generators at its New Jersey plant continually lost pressure, which shut down its packaging operations. Outsourcing its energy management allowed the manufacturer to improve reliability and safety while reducing the cost of goods.
Financial Services Outsourcing
FOCUS ON: Offshoring
Lenders Benefit When U.S. Law Firm Outsources Their Due Diligence Work: Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. “I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take?” says David Zarski.
FOCUS ON: Banking and Peru
On-Demand Desktop Hardware and Software Support Simplifies Management and Cuts Costs for Peruvian Bank: Banco de Crédito del Perú (BCP) faced problems with hardware and software refreshing. To complicate matters, the bank had also adopted desktop technology in an ad hoc manner from numerous vendors over many years. Subsidiaries located in different countries had different business cultures and adopted technology their way. Selecting HP’s Access on Demand helped the bank get a handle on its vast computer inventory.
FOCUS ON: HR
How a Money Management Firm Benefited from Outsourcing Its HR to a PEO: Pegasus Capital Advisors, a private equity firm, is operating in today’s uncertain financial markets. Instead of doing strategic work, the CFO found he lost whole days dealing with employee problems, since he was also responsible for HR, too. Outsourcing to ADP TotalSource not only saved time but also gave the firm’s employees more benefits, which became a great recruiting tool.
|
|
SPONSORS
ADS
|
