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EVEREST VOICE
Market Pulse on the Future of Infrastructure Management Outsourcing: What can buyers expect from suppliers delivering Infrastructure Management Outsourcing (IMO) services? Where should suppliers invest to increase their IMO capabilities? What infrastructure management functions can buyers send offshore? The Everest Research Institute conducted a survey that answers these questions.
EDITOR'S CORNER
Michael Sternklar, Executive VP, HR Services, Fidelity Employer Services Company: Michael Sternklar, the Executive Vice President at Fidelity’s HR Services, is an HRO pioneer, engineering one of the industry’s first deals. Read about the importance of the color gray, his passion for race horses, and his HRO predictions for the next five years.
FOCUS ON: Europe
How a Manufacturer Created a Global Help Desk in Three Languages: Change often allows companies to rethink the current ways of doing things. A move caused Essilor, a French eyeglass manufacturer, to consolidate its help desks on two continents into one global point of contact in Brussels.
FOCUS ON: Retail
Outsourcing Allows Mid-Sized Drug Store Chain to Compete with Large National Chains: How can a regional drug store chain, with just 68 stores in two states, compete with national chains like Walgreen’s or CVS that seemingly have stores on every corner? By outsourcing its retail IT, that’s how.
HRO EUROPE
As Mid-market Buyers Eye HRO, a Hybrid Model Shows Its Appeal: ERP or proprietary solution? Why not both? With hybrids offering the best of both worlds and mid-market buyers willing to settle for less customisation, look for more of these alternative solutions.
The Financial Services Issue
FOCUS ON: Healthcare
The Convergence of Healthcare and Financial Services: Outsourcing's Role in Facilitating Change that Disrupts Business as Usual: Consumer-directed healthcare is driving a convergence of technologies and business processes in the healthcare and financial services industries. This convergence is causing change in several business processes for both industries. Here's a look at the trends, who's driving the changes, and who benefits.
FOCUS ON: HR
Outsourcing HR Helps Brokerage Firm Attract Top Talent: BTIG, an outsourcing brokerage firm, offers high-priced traders to smaller hedge funds and family-owned funds--customers who otherwise could not afford them. To maintain high-priced staff, BTIG needs to give them the same level of benefits their peers are enjoying. Outsourcing to Gevity allowed it to do this and help the company grow, too.
FOCUS ON: IT
Hosted Instant Messaging Provider Improves Financial Firms' Real-Time Communications: Grace Financial Group, a securities broker-dealer, had a big problem: the exploding use of Instant Messaging (IM), a useful tool that presented a myriad of under-addressed security, regulatory, and confidentiality problems. The small firm had neither the human nor financial resources to deal with these challenges, so it outsourced the task. The result: it replaced chaos with order, compliance, and security.
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