The Financial Services Outsourcing Issue
EVEREST VOICE
How to Handle the Human Side of an HR Transition: A large insurance company outsourced its IT. Not all the employees were migrating to the supplier. How do you fairly treat the employees who are staying, the ones who are losing their jobs, and the ones starting a new career with the supplier? Rob Restivo describes how to do this tough job right.
FOCUS ON: Email Management
How Outsourcing Email Management Helps Financial Services Companies: Email has become a ubiquitous form of business communication. Financial services firms have to protect the security of these communications because of the sensitive data they contain. Outsourcing email management is the answer.
FOCUS ON: Offshore
Ireland (With Help From India) Helps Boston Insurance Company Compete: This issue our "Other Than India" series focuses on Northern Ireland. Liberty Mutual created a captive in Belfast for applications development during the dot com boom when programmers were in short supply. Today the insurance company has 160 people there who can easily travel to Boston when necessary.
Quick Reads
FOCUS ON: Credit Cards
To Their Credit, Credit Card Issuers Are Outsourcing More: Credit card companies are outsourcing more than just their call centers. Dan Montgomery of Convergys explains why.
FOCUS ON: Mortgages
Mortgage Companies Adopting Outsourcing But Cost Is At The Bottom Of The List: Cost is the traditional outsourcing driver. But a new Ocwen study found meeting customer expectations and management accountability were way more important in helping mortgage companies compete.
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