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Table of Contents

Center Focus

Hot Topic

Insurance Update

Banking Trends

The Baseline: Quick Reads

Risk Management

Center Spins

Best Practice Tips

What’s in a Word?

Control: Getting It and Keeping It in BPO

Connecting the Dots from CRM's Promise to Results

Critical Factors for Successful VoIP Deployment

The Fearsome "O" Word - How change management mitigates the risks of employee resistance to outsourcing

What's In a Word?
This is the first of a new feature in Outsourcing Journal. In this frequent column, we'll focus the content around topics of great current interest to you, our readers, based on key words and phrases you're searching on in Outsourcing Center's search engine. This month the words are "value chain."

The structure of financial services firms - which are comprised of several businesses, each with its own products, customer segments, and value propositions - causes internal competition for services, technology, and investments in resources and executive support. These value-chain challenges are also plentiful throughout other industries.

What is the difference in outcomes among vertical integration, accountable business units, strategic alliances, contracting, outsourcing, or spot market strategies? How should these different approaches be managed? This knowledge is essential to enterprise success.

For strategies in ensuring integrated decision-making and governance for overall value maximization, download a free copy of the Special Edition of Everest's Newsletter on value chain restructuring.

For more information, contact Neil Sylvester.

Publish Date: April 2004

Copyright © 2004 - Everest Partners, L.P.

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