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EDITOR'S CORNER
Jim Way of Siemens Medical Solutions: How do buyers and suppliers structure healthy outsourcing relationships? What steps should they take to avoid the “doom loop?” Siemens Medical Solutions’s Jim Way shares his insights.
FOCUS ON: Mid-Market/IT
Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market: BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options.
FOCUS ON: Procurement
Source One Provides End-to-End and On-Demand Strategic Sourcing Solution for Mid-market Companies: Mid-size companies are limited in their ability to drive continuous improvements in cost and performance for strategic sourcing of goods and materials. And it's too costly for companies to maintain domain expertise in every category of spend and keep up with current market in each area. Outsourcing to Source One solves these problems, and a contingency-based model for pricing based on a percentage of savings achieved provides even more value.
Offshoring: Other than India
Everest Research Institute
It is a Big World -- Offshore Suppliers You May Not Know: The landscape of potential outsourcing suppliers has exploded over the last decade. With the maturation of offshore delivery from India, many companies ask the Everest Research Institute: “Who are the offshore suppliers I don’t know but should know?” Jimit Arora and Eric Simonson list five offshore players you should meet.
FOCUS ON: Russia
When the Buyer Goes the Extra Mile, Outsourcing Relationships Flourish: In a true outsourcing partnership, each player contributes to the well-being of the relationship. But sometimes the buyer goes the extra mile to take care of the supplier. Read how Ping Identity worked with Luxoft’s engineers to create the best possible outcomes.
FOCUS ON: China
Start-up Outsources to China 'For the Best Brains' to Implement ITO 2.0: ITO 1.0 “was largely a move to low-cost-labor countries. Cheap labor was the central tenet,” says Timothy Chou of Openwater Networks. He maintains ITO 2.0 is not about sending work to the cheapest supplier; instead, “it’s about moving the work to where the best brains are.” That’s why his company selected Augmentum to write its software.
FOCUS ON: Vietnam
American Companies Enlist Vietnamese in Quest to Acquire Customers: Cost is only one reason to outsource to Vietnam. Other advantages are a low attrition rate, a cultural penchant for perfection, and a strong work ethic. That’s why Verint continues to increase its work with CSC Vietnam.
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