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July Issue
Table of Contents
Welcome to our annual Awards issue. Here are the stories of our six winners. Who says outsourcing relationships can’t be successful? These stories demonstrate the remarkable achievements possible when the two parties create a partnering approach to achieve their objectives.
Best Partnership: Talecris Biotherapeutics, Inc. and Siemens IT Solutions and Services, Inc.
How Outsourcing Helped a New Company Deal with a Major Challenge
Talecris was a spin out. The new company had a drop-dead date to separate its IT systems from its parent. This was a complex challenge with much risk. Three weeks after the cut-off date, Talecris faced a business challenge that easily could have put it out of business. Together the partners weathered the storm.
Best Impact: Grupo Posadas and Oracle On Demand
How Outsourcing Transformed a Hotel Operator into a Services Company
When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.
Best Applications Outsourcing: Oklahoma Department of Human Services and ACS, A Xerox Company
How Outsourcing IT Applications Helps Working Families in Oklahoma
The Oklahoma Department of Human Services used paper claims to process payment to 4,300 childcare providers who watched 43,000 kids. Some had to wait six weeks to get paid! In addition, childcare claims accounted for 20 percent of the workload but took 80 percent of its time. Fraudulent claims totaled $10 million a year. A ground-breaking IT system the department created with ACS fixed everything.
Most Flexible: Group Health Cooperative and CB Richard Ellis
How Flexibility Helped a Groundbreaking Outsourcing Relationship Work
Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility.
Best Communication: PNC Bank and Océ Business Services
Good Communication, Going the Extra Mile Keeps 11-Year BPO Relationship Strong
Read how the parties communicate proactively, honestly, and transparently, enabling them to work collaboratively to resolve issues, take advantage of opportunities, and ensure their interests remain aligned. After 10 years together, the gray line between the two has vanished. Here’s how they communicate.
Best Transition: Centegra Health Systems and Dell Services
How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges
There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.
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 How Procurement and Finance Executives can create bottom line impact from Source to Pay - July 2010
All Business Applications Are Not Born Equal: Drive Better Business Outcomes by Streamlining Support of Your Application Portfolio
- July 2010
Trade Promotion Management: Why Most Companies Fail and How To Avoid It
- July 2010
Optimize your infrastructure and empower your enterprise - July 2010
Achieving World Class Effectiveness in the OTC Process - Even in Uncertain Economic Times - July 2010
Expanding the Quality Assurance Function as a Cost Savings Strategy - July 2010
Get More from Your Non-Core Spend - Realizing Value from Procurement Outsourcing (PO) - July 2010
Driving Hospital Performance to the Next Level - June 2010
The Changing Playing Field of Business Intelligence: A Playbook for CFOs - June 2010
Guidelines for Maximizing Your Return on Remote Infrastructure Management Outsourcing (RIMO)
- May 2010
The death of distance in supply chain - May 2010
Document wastage. - May 2010
Platform Based BPO and its Evolution - May 2010
Assess for success before moving to Windows 7
- May 2010
Is Your Outsourcing Initiative Designed to Succeed? - May 2010
Positive Revenue Analytics in Freight Transportation: Delivering Bottom-Line Impact
- May 2010
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Outsourcing Center's annual Outsourcing Excellence Awards program studies hundreds of the world's must successful outsourcing relationships. The papers in the Best Practices series present insightful information revealed in the annual study about challenges that outsourcing relationships encounter, along with trends and proven best practices for mitigating such challenges.
Best Practices for Risk Mitigation in Outsourcing Transitions - January 2010
Study Reveals How Buyers Really Determine Success in Outsourcing Arrangements
- December 2009
Winning Moves in Structuring and Modifying SLAs in Outsourcing Relationships
- November 2009
Four Communication Best Practices Often Overlooked in Outsourcing Relationships
- October 2009
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