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December Issue
Table of Contents
WIPRO VOICE
How Focusing on Customer Centricity Helps Both Wipro and Its Buyers Compete in Today's Economy:
In this economy, companies are scrambling to save jobs and costs. Wipro decided it could help its buyers be successful in their marketplaces through “customer centricity.” Read how everyone who works with a buyer percolates ideas to create value.
FOCUS ON: Collaboration, Provider Selection, Communication, Risk/Reward
The Nuts and Bolts of Collaborative Outsourcing Relationships:
This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication.
FOCUS ON: Chile
Why Chile Is Becoming an Offshore Destination:
Today, companies are outsourcing to other places in the world besides Asia to diversity their risk. Read why both buyers and suppliers are selecting Chile.
FOCUS ON: Eastern Europe, Application Development and Maintenance
Outsourcing Allows Back-up Services Provider to Retain Market Leadership:
Web 2.0 created a dilemma for Intronis, a provider of online data back-up systems. Its customers needed the software to back up their burgeoning data faster. Its proprietary software was increasingly unable to accommodate their needs and it didn’t have specs for a fix. Outsourcing to Exigen saved the day.
FOCUS ON: Logistics
Logistics Outsourcer Helps Consumer Electronics Retailer Deliver the Goods:
GoldLantern designs Bluetooth and iPod/MP3 devices, which it sells through distribution agreements with Fry’s Electronics, Costco, Wall-Mart, and Micro Center. Thanks to outsourcing the distribution and logistics to Suddath Logistics/Centra Worldwide, the company operates with less than 15 employees.
FOCUS ON: Leadership
Do You Have What it Takes to Lead Transformational Change in Outsourcing?
The economic crisis has unleashed a huge appetite for change. Visionary leaders are implementing transformational global sourcing initiatives at an accelerated pace. Linda Tuck Chapman presents a primer on outsourcing leadership.
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Avoiding the Dark Side of Help Desk Outsourcing: 11 Mistakes Buyers Make in Planning and Negotiating Help Desk Outsourcing Initiatives
- November 2009
How to Make Indirect Procurement Outsourcing Work Effectively
- November 2009
A New Approach to Business Intelligence & Analytics
- November 2009
How the Right Health Information Technology Solution Can Pump New Life Into State Healthcare Programs
- November 2009
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